Use email logs and queue status to find where a message stopped. Start with the mail log; retry only after you understand the error and know whether the original message is still active.
Inspect the message#
- Open Jooosi Mail → Logs → Email and search for the subject or recipient.
- Open the message and review its final status, connection attempts, and provider error.
- In Connections, check that the attempted connection is enabled and that its profile, transport, credentials, and sender settings are correct.
Use wp jooosi-mail connection:status --all to inspect route availability and
wp jooosi-mail mail:attempts --limit=20 to inspect recent attempts.
Check queued delivery#
If delivery is asynchronous, run wp jooosi-mail queue:status. Inspect failed messages with
wp jooosi-mail queue:failed --limit=20 and active work with
wp jooosi-mail queue:processing --limit=20. Stale claims are normally released by the worker; see Queue operations and
retries.
Verify provider feedback#
If a provider callback should have updated message health, check
wp jooosi-mail webhook:status --all=true and wp jooosi-mail webhook:events --limit=20.
Confirm the connection accepts webhooks and that the provider has the right URL and verification settings. See Provider webhooks.
Test after correcting the issue#
Send a test to an address you control, then check its new log entry. Test email is delivered for real. Use Resend email only when appropriate; sending a new copy of a queued or processing message may duplicate it. See Email logs and resending.